Project Director
3 weeks ago
We're seeking a seasoned Project Director to spearhead our Phillip Island Sales Team. This is a chance to showcase exceptional leadership and drive sustained growth.
About the Role
The Project Director will oversee daily sales activities, ensuring maximum efficiency and high-quality standards. This role is responsible for directing the site to meet/exceed monthly budgets in a positive and compliant manner. The Project Director will provide guidance, motivation, and leadership to associates, empowering them to meet/exceed objectives.
About You
You'll have a proven track record in Timeshare/Vacation Ownership sales, with experience in managing high-volume sales teams. You'll possess strong leadership skills, including motivating, coaching, and performance management, accompanied by effective communication skills and the ability to build positive relationships with internal and external customers.
Key Responsibilities
- Ensure the sales management team provides a positive interface with all on-site and corporate departments.
- Share the role of presenter/trainer as required.
- Develop community relations between the Company and the neighbourhood through positive representation and proactive community awareness.
- Utilise sales, marketing, and fiscal reports to assist in managing site profitability.
- Actively support and model compliance with company policies and procedures.
- Ensure currency of required permits, licenses, certifications, etc. to enable sales operations.
- Ensure all employees stay current with required government licenses, work permits, etc.
- Build, develop, and manage an engaged team.
- Provide regular coaching, mentoring, and feedback to the team to ensure continued development and identify training needs.
- Establish service quality standards based on internal customer requirements.
- Identify trends/root causes and take action to ensure desired results are achieved.
- Develop and sponsor initiatives that foster open communication.
- Consult with appropriate stakeholders to obtain agreement or remove barriers before implementing change.
- Employees must ensure they comply with WDAP's OH&S Policy, procedures, and any reasonable instruction given by WDAP.
- Employees must not wilfully place at risk the health and safety of themselves or any other persons in the workplace and to not wilfully or recklessly interfere with or misuse anything provided for health and safety.
- Display Hospitality with Heart customer-centric focused service to all internal and external parties.
- Display innovation through inspiring, creating, and improving processes and products.
- Show integrity in all aspects of the position by doing the right thing, taking responsibility, and delivering on the promise.
- Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible.
Key Position Criteria
- Excellent written and verbal communication skills, including the ability to build relationships with key stakeholders across all levels of the business.
- Demonstrated empathy and the ability to build upon other people's ideas.
- Proven ability to implement alternative methods to achieve goals in the face of obstacles.
- Ability to meet tight reporting deadlines without compromising quality.
- Proven leadership, motivating, coaching, and performance management skills.
- Ability to plan for line requirements and attract, recruit, and retain quality sales staff.
- High-level application and focus to drive sales (using sales techniques such as building rapport, needs/values selling, negotiating, and closing the sale).
- Strong personal values regarding customer service, delivering on the promise, and integrity.
- A solutions focus and problem-solving ability.
- Ability to conduct effective meetings.
- Knowledge and application of sales techniques such as building rapport, needs/values selling, negotiating, and closing the sale.
- Positive and enthusiastic attitude and ability to inspire same in others.
- Excellent written and verbal communication skills.
- Works positively and constructively with all levels within the Company.
- Presents oneself as a professional role model.
- Ability to work effectively with all levels of employees and guests.
- Ability to recognise financial trends and their application to the business and to put in place plans to enhance profitability of the sales site.
- Working knowledge of computer software and sales applications.
About Us
At Travel + Leisure Co., our mission is to put the world on vacation. We're a global leader in vacation ownership and exchange, with a network of 51 resorts across the Asia Pacific region. We're committed to delivering exceptional experiences for our customers and creating a culture of innovation and growth.
Why Join Us
We're an equal opportunity employer, and we're committed to creating a diverse and inclusive workplace. If you're passionate about delivering exceptional customer experiences and driving business growth, we'd love to hear from you.
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