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Hotel Operations Specialist

2 weeks ago

Geelong, Victoria, Australia beBeeFrontOfficeManager Full time $90,000 - $120,000
Job Overview

The Front Office Manager plays a pivotal role in ensuring seamless guest experiences by overseeing all aspects of the front office, fostering an atmosphere that makes our guests feel at home.

  • Establish and implement standard operating procedures (SOPs) for the front office department, encompassing guest check-in/check-out processes, room allocation, handling inquiries, and managing reservations.
  • Recruit, train, and develop all front office staff.
  • Oversee the integration and setup of technology such as property management systems (PMS), point-of-sale (POS) systems, and other software essential for smooth operations.
  • Contribute to strategy development, enhancing the guest experience from check-in to check-out and beyond.
  • Collaborate with other departments to ensure sufficient inventory of essential items like stationery, room keys, and guest amenities, liaising with suppliers and vendors when necessary.
  • Manage day-to-day staffing needs, plan work assignments, and establish performance and development goals for team members.
  • Provide coaching, mentoring, and regular feedback.
  • Act as a liaison between the front office department and other hotel departments, including housekeeping, maintenance, and food and beverage, to ensure seamless coordination and communication during pre-opening phases.
  • Conduct trial stays/mock operations and testing of front office procedures to identify potential issues or areas for improvement.
  • Work closely with the sales and marketing teams to develop promotional materials, packages, and campaigns attracting guests and promoting our company's loyalty program.
  • Assist in preparing annual departmental operating budgets and financial plans.
  • Foster positive relationships with owners if applicable and provide ongoing information and status reports.
Requirements
  • Bachelor's degree/higher education qualification/equivalent in Hotel Management, Business Administration, or related field.
  • Three years of guest service/hotel experience with at least two years in a management capacity.
  • Demonstrated ability to collaborate with multiple stakeholders and manage competing priorities.
  • Strong communication skills and passion for developing your team.
  • Strategic thinking, openness to exploring new ways of working, and ability to drive the hotel forward.
  • Full working rights in Australia without restrictions.