Operations Manager

1 week ago

Geelong, Victoria, Australia beBeeoperations Full time $80,000 - $123,456

Our new Crowne Plaza hotel in Geelong is a landmark development that will redefine premium accommodation for both leisure and corporate travellers. We are seeking an experienced Operations Manager to join our team and play a key role in delivering memorable experiences for our guests.

About the Role
  • We are looking for a highly skilled and motivated individual with a proven track record of managing front office operations, creating standard operating procedures, and overseeing staff training and integration of technology.
  • You will be responsible for coordinating with other departments to ensure seamless communication and coordination during the pre-opening phase, as well as conducting trial stays and testing of front office procedures to identify areas for improvement.
  • As an Operations Manager, you will also work closely with the sales and marketing team to develop promotional materials, packages, and campaigns to attract guests and promote our loyalty program.

Key Responsibilities:

  • Create and implement effective standard operating procedures (SOPs) for the front office department.
  • Develop and lead a high-performing team of front office staff, including hiring, training, and performance management.
  • Oversee the setup and integration of technology such as property management systems and point-of-sale systems.
  • Contribute to the development of strategies to enhance the guest experience and drive business results.
  • Collaborate with other departments to ensure sufficient inventory of essential items and liaise with suppliers and vendors as necessary.

Requirements:

  • Bachelor's degree or higher education qualification in Hotel Management or Business Administration.
  • At least three years of guest service/hotel experience, with at least two years in a management capacity.
  • Demonstrated ability to collaborate with multiple stakeholders and manage competing priorities.
  • Strong communication skills and passion for developing your team.

We offer a competitive salary package, including benefits designed to help you live your best work life. IHG Hotels & Resorts is an equal employment opportunities employer, promoting a culture of trust, support, and acceptance.

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