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2 weeks ago
Job Overview
The Venue Manager role is a leadership position that involves guiding a team to deliver exceptional customer experiences.
- Leadership Skills: Lead and motivate a strong team, fostering a culture of progression, teamwork, and accountability.
- Performance Management: Drive venue performance by managing sales, customer experience, safety, labor, COGS, and team engagement to meet key KPIs.
- Customer Experience: Deliver an unforgettable experience by coaching your team, responding to feedback, and ensuring seamless venue operations.
- Safety Leadership: Oversee procedures, manage risk, and ensure compliance across all operations.
- Team Development: Develop and grow your team through training, coaching, and leadership programs.
- Operational Efficiency: Ensure smooth venue operations by managing venue presentation, cleanliness, and operational efficiency to provide every customer with an exceptional experience.
- National Collaboration: Collaborate with support office teams to execute national strategies and bring the Bounce experience to life.
Key Qualifications:
- Strong leadership and management skills.
- Ability to drive performance and results.
- Excellent communication and interpersonal skills.
- Experience in venue management or a related field.
- Ability to work collaboratively as part of a team.
