Venue Operations Director

3 days ago

Melbourne, Victoria, Australia beBeeExperienced Full time $90,000 - $120,000
Executive Venue Manager

The Venue General Manager will oversee the entire venue, ensuring operational excellence and a service-focused culture.

Main Areas of Responsibility
  • Inspire, challenge, and coach a team of six Heads of Department to deliver exceptional hospitality, driving continuous improvement across their departments and the entire venue.
  • Proactively lead operations across a dynamic, multi-faceted venue, keeping every zone aligned to the overall strategic goals of the venue.
  • Ensure all internal and external regulatory compliance requirements are met.
  • Promote a positive work environment, aligned with values, where team members feel motivated and empowered.
  • Forecast revenue and expenses to ensure financial targets are achieved and effectively communicated to relevant stakeholders.
  • Foster a 'sales through service' focused culture to drive revenue growth, looking for new opportunities with entertainment offerings.

Key Attributes & Capabilities

  • A minimum of 3-5 years experience in Venue/General Management from a large multi-faceted hospitality venue, with a strong Food and Beverage focus.
  • Proven ability in managing large teams of 70+ hospitality crew by utilising effective delegation through department heads to influence multiple departments.
  • Sound financial management skills, able to expertly analyse a Profit and Loss report and maintain costs in a hospitality setting.
  • Able to maintain the careful balance of being an excellent delegator while also being a hands-on leader that is not afraid to dive in headfirst.
  • An ability to engage, understand, and build relationships with the community and local businesses.
  • A truly passionate hospitality professional that is highly attuned to the needs of guests and has a desire to create remarkable experiences for everyone, turning strangers into friends.
Benefits

This role offers a competitive salary package, comprehensive training and development opportunities, and a dynamic work environment.

About You

We are seeking a talented and experienced Executive Venue Manager who shares our passion for delivering exceptional customer experiences.

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