Restaurant Operations Manager
5 days ago
Wall Street is seeking an experienced Restaurant Operations Manager to join their team in a hatted restaurant located in the heart of South Yarra.
The successful candidate will have at least 5 years of experience in a similar role and proven track record of managing multiple venues. They will be responsible for overseeing the front-of-house operations, including managing the bar team, training and developing staff, and ensuring excellent customer service standards are met.
The ideal candidate will have a strong background in fine dining or a similar style venue, with excellent communication skills and the ability to multitask in a fast-paced environment. They will also have a deep understanding of wine, sake, and tea, as well as knowledge of dietaries and allergies.
A competitive salary of $74,000 - $90,000 + super, depending on experience, will be offered to the right candidate.
Key Responsibilities- Managing the front-of-house teams by providing tools to ensure they succeed;
- Rostering the FOH team based on service requirements and staff availability;
- Regularly training and developing the Front of House staff customer service skills, sequence of service as well as food and beverage knowledge;
- Manage the bar team, ensuring the menus are cohesive and of the highest standard;
- Working closely with the BOH team to ensure all staff are trained across all menu offerings;
- Handling all guest and reviews, complaints and feedback - ensuring that the restaurants works towards improvements and providing the other supervisors with the tools to provide the best guest experience;
- Understanding the demands of the restaurant and then establishing chances to enhance the guest experience;
- Creating daily and weekly guest reports and report back to the executive team in line with set budgets and organizational goals;
- Ensure the shift is managed and controlled at all times by actively pre-empt guests needs, staff allocations and by promoting and efficient communication amongst the team;
- Maximise sales through briefing, sales goals and strategy, constant motivation of the team;
- Ensure that standards and procedures are consistently maintained in all areas of the restaurant operations;
- Actively promote the highest level of venue cleanliness and personal presentations in all areas of the restaurant, including back of house and service areas.
- At least 5 years experience in a similar role and proven experience managing multiple venues;
- Valid RSA;
- Background in fine dining or a similar style venue in a leadership role;
- Excellent communication skills with a pressure mindset;
- Outstanding multi-tasker, thriving in a fast paced environment;
- Strong food and beverage knowledge with particular attention to dietaries and allergies;
- Excellent presentation;
- Ability to multitask;
- Knowledge of wine, Sake and Tea.
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