Customer Experience Leader

11 hours ago

Melbourne, Victoria, Australia beBeeFloorManager Full time

At Sephora, we believe that beauty thrives in diversity and discovery. Our purpose is to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us.

We are part of a Global Luxury Goods Conglomerate, with circa 35 stores across Australia and New Zealand, and a growing online platform.

The role of Floor Manager will involve leading the store team in a fast-paced retail environment to deliver an unbeatable client experience.

About The Role:

You will be our Senior Beauty Advisor, supporting the Store Manager and Assistant Store Manager in driving sales and consistently raising the performance and capability of your team.

  • Be the role model to your team by showcasing the Sephora experience to customers through embodying Sephora's DNA of delivering a curated, innovative prestige beauty experience.
  • Drive a selling culture to exceed KPIs and consistently raise the performance and capability of your team through coaching and supporting their growth and development.
  • Utilize and interpret reporting data to support operational decisions by working closely with the Store Manager, Assistant Store Manager and fellow team of Senior Beauty Advisors.
About You:

To succeed in this role, you will require:

  • Previous retail management experience across areas of managing profit and loss, sales forecasting, people management & training, stock control and visual merchandising.
  • A hands-on leadership style who loves being on the sales floor to motivate, coach, and help your store team members succeed.
  • A passion for excellent client service and experiential retail to ensure your store represents the brand.
  • A drive for results with a history of exceeding sales targets and KPIs.
Benefits:

Sephora offers a range of benefits including:

  • Gifted products throughout the year along with store discounts of up to 45% off
  • Paid Parental Leave, Birthday Leave & Personal Leave
  • Health and well-being initiatives including 24/7 Mental Health well-being programs & Life Insurance
  • Discounted Gym memberships incl. Virgin Active & Fitness First + more
  • Opportunities for personal development in ANZ through succession
  • Opportunities across our global group of high-end luxury brands within LVMH
About Us:

Sephora is proud to be an equal opportunity workplace for all. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

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