Technical Systems Professional

6 days ago

Sydney, New South Wales, Australia beBeeSystemSupport Full time

Job Title

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  • Provide technical support to business users and systems as the first point of contact for all incidents and service requests.">
  • Work closely with the technology team and various stakeholders to implement and provide software, desktop, and critical systems administration support.">
  • Configure core banking and business systems with approved changes, testing, and implementing solutions on a timely basis through change management controls.">
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Key Responsibilities:

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  • Ensure all requests are logged into the IT service desk with clear and concise resolutions provided.">
  • Creation of documentation and contribution to the IT Service Desk knowledge base.">
  • Undertake daily routine tasks to ensure the availability of all systems.">
  • Engage with relevant third-party stakeholders to support banking systems.">
  • Monitor and provide IT Support for applications, core banking systems, and systems administration, including cloud-hosted solutions.">
  • Support business projects and initiatives.">
  • Supporting users with remote tools.">
  • Daily application support for banking and digital channel solutions.">
  • Implementation of changes for banking and business applications.">
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About You

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  • Demonstrated application support and technical experience within the banking or financial services sector.">
  • Familiar with banking systems support or equivalent systems.">
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Requirements

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  • Relevant Information Technology degree/diploma.">
  • Minimum 3 years' experience working in IT service desk support.">
  • Experience with ITIL practices and service management tools.">
  • Excellent problem-solving skills and ability to troubleshoot technical issues.">
  • Experience in the installation and maintenance of Microsoft Windows operating systems, Windows Server, Active Directory, Azure fundamentals, and various Microsoft Office software products.">
  • Ability to work independently and manage multiple tasks and projects.">
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Benefits

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  • Staff Banking product + Services discounts.">
  • Novated Leasing options.">
  • 4 weeks Paid Parental + Purchased Leave option.">
  • Referral Reward Program.">
  • Employee Assistance Program.">
  • Annual Flu Shot + Blood Donor Leave.">
  • Polo Shirt provided.">
  • Service Awards.">
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Why Us

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We offer our staff competitive remuneration, discounts on banking and insurance products, and ongoing learning and development programs.

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