Veterinary Receptionist
6 days ago
About the Role:
We are seeking a highly skilled and compassionate Receptionist to join our team at Southpaws Specialty Surgery. As a key member of our front-of-house team, you will be responsible for delivering exceptional client care and providing administrative support to our veterinary team.
Key Responsibilities:
- Provide outstanding client service to patients and owners, both in person and over the phone.
- Manage the appointment schedule, take payments, and balance the banking at the end of each shift.
- Assist with product sales and client education, ensuring a seamless customer experience.
- Maintain a clean and presentable front-of-house area, adhering to our high standards of hygiene and presentation.
- Perform ad hoc duties to support the team as needed, demonstrating a proactive and flexible approach.
Requirements:
- Minimum 3+ years' experience in Reception or Customer Support, with a medical background or veterinary reception/nurse background preferred.
- Exceptional customer service skills, with the ability to work independently and as part of a team.
- Excellent time management and multi-tasking abilities, with a polite and resilient nature.
- A willingness to get involved in all areas of the clinic, with a strong eye for detail and a collaborative team approach.
What We Offer:
- Generous pay and favourable working conditions.
- Industry-leading employee discount scheme for family pets.
- Ongoing professional development supported by our HR and Training departments.
- Regular team meetings and feedback sessions to foster a supportive work environment.
- Monthly social initiatives to build strong relationships with colleagues.
How to Apply:
If you are a motivated and compassionate individual with a passion for delivering exceptional client care, please submit your CV and cover letter to HR@southpaws.com.au.
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