Wholesale Experience Representative

3 days ago

Australia beBeeCustomer Full time $90,000 - $110,000
About Wholesale Customer Experience Agent

Accent Group Limited is the leading digitally integrated retail and distribution business in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand.

We have over 750+ stores, 34 brands, and over 30+ online platforms. Our brands include Glue, Platypus, Skechers, Hype DC, Vans, Dr. Martens, Subtype, The Athletes Foot, CAT, Merrell, The Trybe, Timberland, Stylerunner, Hoka, UGG, Saucony, & Nude Lucy.

We are seeking a Wholesale Customer Experience Agent to join our Supply-Chain Team. Reporting to the Wholesale Customer Experience Manager, your main responsibility is to support our customers through our wholesale channels in a collaborative environment where the customer comes first.

Key Responsibilities:
  • Be the first point of contact for customer enquiries via Zendesk and phone calls
  • Enter customer orders with high accuracy
  • Maintain a high first response time to keep customers and sales representatives smiling
  • Identify and escalate support requests to ensure timely resolution
  • Work as part of a close team to ensure customer satisfaction
  • Identify areas for process improvement and make recommendations to leadership
  • Manage and meet tight deadlines while adapting to multiple brands and wholesale businesses/accounts
Requirements:
  • Demonstrated experience in customer experience or data entry role
  • Adherence to Accent Group core values and a 'Make It Happen' attitude
  • Ability to work autonomously and unsupervised
  • High typing speed and MS Office skills
  • Fast and accurate data entry skills
  • Problem-solving and multi-tasking skills
  • Experience with Zendesk and AP21 desirable

We offer generous team member discounts off Accent Group brands, discounted gym membership and healthcare, access to our employee assistance program, paid parental leave, and many more.

We are committed to creating an inclusive workplace that promotes and values diversity and inclusion. We believe in the diversity of our people across age, gender, identity, race, sexual orientation, ethnicity, physical and mental ability. We strive on creating an equal employment environment where everyone from any background can be themselves.

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