Wholesale Customer Experience

2 weeks ago

Australia Accent Group Full time

Accent Group Limited is the leading digitally integrated retail and distribution business in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand. With over 700+ stores, 33 brands and over 35 online platforms. Our brands include; Glue, Platypus, Skechers, Hype DC, Vans, Dr. Martens, Subtype, The Athletes Foot, CAT, Merrell, The Trybe, Pivot, Timberland, Stylerunner, Palladium, Stance, Saucony, EXIE & 4Workers

**About the role**:
We have two roles available for a Wholesale Customer Experience Agents to join our Supply chain Team. Reporting to the Customer Experience Coordinator, your main responsibility is to support our customers through our wholesale channels in a collaborative environment where the customer comes first, and their experience is at the forefront of every interaction. We have 1 x Permanent Position and 1 x Parental Leave contract for up to 12 Months.

**Your key responsibilities will include**:

- Be the first point of contact for customer enquiries via Zendesk and phone calls
- Be a data entry wizard with high accuracy as entering our customer orders is a significant part of the role
- Keep our customers and Sales Representatives smiling by maintaining a high first response time
- Identifying and escalating support requests to ensure it is resolved in a timely manner
- Working as part of a close team to ensure our customer always comes first
- Identifying areas for process improvement and make recommendations to the leadership team
- Being adaptable to multiple brands and Wholesale businesses/accounts
- Managing and keeping to tight deadlines

**To succeed in this role, you will need to have**:

- Demonstrated experience in a customer experience or data entry role
- Affiliation with Accent Group core values and "Make It Happen" attitude
- Adaptable, flexible, and able to work autonomously and unsupervised
- A computer wizard (typing speed > 60 words per minute and MS Office)
- Fast and accurate data entry skills
- Problem solving and multi-tasking is second nature to you
- Experience with Zendesk & AP21 is desirable
- Affiliation with Accent Group Core values and "Make It Happen" attitude.

\
At Accent Group Limited we are committed to creating an inclusive workplace that promotes and values diversity and inclusion. We believe in the diversity of our people across age, gender, identity, race, sexual orientation, ethnicity, physical and mental ability. We strive on creating an equal employment environment where everyone from any background can be themselves.The Accent Group acknowledges, and pays respect, to the Traditional Owners and ongoing custodians of the land. The Aboriginal and Torres Strait Islander and Maori people.

At Accent Group Limited we are committed to creating an inclusive workplace that promotes and values diversity and inclusion. We believe in the diversity of our people across age, gender, identity, race, sexual orientation, ethnicity, physical and mental ability. We strive on creating an equal employment environment where everyone from any background can be themselves.The Accent Group acknowledges, and pays respect, to the Traditional Owners and ongoing custodians of the land. The Aboriginal and Torres Strait Islander and Maori people.

  • Wholesale Customer Experience

    2 weeks ago

    Australia Accent Group Full time

    Accent Group Limited is the leading digitally integrated retail and distribution business in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand. With over 850+ stores, 34 brands and over 30+ online platforms. Our brands include; Glue, Platypus, Skechers, Hype DC, Vans, Dr. Martens, Subtype, The Athletes Foot, CAT, Merrell,...

  • Wholesale Customer Experience Agent

    2 weeks ago

    Australia Accent Group Full time

    Accent Group Limited is the leading digitally integrated retail and distribution business in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand. With over 750+ stores, 34 brands and over 30+ online platforms. Our brands include; Glue, Platypus, Skechers, Hype DC, Vans, Dr. Martens, Subtype, The Athletes Foot, CAT, Merrell,...

  • Wholesale Experience Representative

    2 weeks ago

    Australia beBeeCustomer Full time $90,000 - $110,000

    About Wholesale Customer Experience AgentAccent Group Limited is the leading digitally integrated retail and distribution business in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand.We have over 750+ stores, 34 brands, and over 30+ online platforms. Our brands include Glue, Platypus, Skechers, Hype DC, Vans, Dr....

  • Wholesale Support Manager

    2 weeks ago

    Australia Accent Group Full time

    Accent Group Limited is the leading digitally integrated retail and distribution business in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand. With over 700+ stores, 33 brands and over 35 online platforms. Our brands include; Glue, Platypus, Skechers, Hype DC, Vans, Dr. Martens, Subtype, The Athletes Foot, CAT, Merrell,...

  • Wholesale Operations Lead

    2 weeks ago

    Australia The Aje Collective Full time

    **Description**:Aje was created in 2008 to translate the effortless Australian lifestyle into fashion.Designed for an elegance grounded in ease, our garments empower our customers to feel relaxed, assured and beautiful.Our company strives to invite freedom of self-expression in each architectural store environment, bringing our customers a confidence and...

  • Domestic Wholesale Executive

    2 weeks ago

    Australia The Aje Collective Full time

    **Description**:Aje was created in 2008 to translate the effortless Australian lifestyle into fashion.Designed for an elegance grounded in ease, our garments empower our customers to feel relaxed, assured and beautiful.Our company strives to invite freedom of self-expression in each architectural store environment, bringing our customers a confidence and...

  • Wholesale Business Manager

    2 weeks ago

    Australia beBeeOperations Full time $90,000 - $110,000

    Description:A business leader responsible for overseeing the entire order lifecycle, ensuring accuracy and timeliness for all wholesale accounts. This involves monitoring inventory levels, conducting regular audits, and managing the open order book.The ideal candidate will have a comprehensive understanding of key account delivery & compliance manual and...

  • Wholesale Representative

    2 weeks ago

    Australia Dv Cider House Full time

    This is an exciting opportunity to become part of a close-knit team that is dedicated to collectively growing a small business ecosystem.At DV Cider, we take pride in our passion for crafting exceptional small-batch cider. Our brand is redefining the cider industry with its cutting-edge approach, innovative presentation, and non-traditional ingredients.One...

  • Wholesale Representative

    7 days ago

    Australia Dv Cider House Full time

    This is an exciting opportunity to become part of a close-knit team that is dedicated to collectively growing a small business ecosystem.At DV Cider, we take pride in our passion for crafting exceptional small-batch cider. Our brand is redefining the cider industry with its cutting-edge approach, innovative presentation, and non-traditional ingredients.One...

  • International Wholesale Executive

    2 weeks ago

    Australia The Aje Collective Full time

    **Description**:Aje was created in 2008 to translate the effortless Australian lifestyle into fashion.Designed for an elegance grounded in ease, our garments empower our customers to feel relaxed, assured and beautiful.Our company strives to invite freedom of self-expression in each architectural store environment, bringing our customers a confidence and...