Executive Venue Coordinator

3 days ago

Sydney, New South Wales, Australia beBeeOperations Full time $60,000 - $85,000

Key Responsibilities Include:

  • Handling escalated customer queries and complaints with diplomacy and tact, ensuring prompt resolution and maintaining customer satisfaction.
  • Oversight of the appearance and performance of all staff and facilities to ensure a high standard is maintained at all times to enhance the overall guest experience.
  • Delivering professional customer service to maintain and retain members, creating a welcoming atmosphere and fostering long-term relationships with valued customers.
  • Evaluation of incidents and injuries promptly, following proper procedures, and assistance in conducting investigations as necessary to maintain safety and security within the venue.
  • Leading by example, proactive communication and reinforcement of operational requirements, taking appropriate action when breaches occur.
  • Providing first aid to staff and customers as needed.
  • Acting as the Chief Warden and RSA Marshall for the Club.

Requirements:

  • Prior experience in a similar role within the hospitality or entertainment industry.
  • Strong leadership skills with the ability to mentor, motivate and develop team members.
  • Excellent communication and interpersonal skills, with the ability to handle challenging situations professionally.
  • Excellent conflict resolution abilities.
  • A proven ability to problem solve and troubleshoot.
  • Demonstrated sound judgement and accurate decision making ability.
  • Current RSA, RCG, and Advanced RCG certifications.
  • Valid First Aid, CPR and Advanced Resuscitation Certificates.
  • Relevant Diploma / Degree qualifications (desirable).
  • Flexibility to work a roster with various shifts.

Why Work With Us?

We pride ourselves on fostering a supportive and inclusive work environment where innovation and excellence are celebrated.

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