High-Quality Client-Centred Service Leader

1 day ago

Melbourne, Victoria, Australia beBeeService Full time $65,000 - $70,000
Lead Service Delivery Specialist

Job Description:

We are seeking a highly skilled and experienced Lead Service Delivery Specialist to oversee the delivery of high-quality client-centred services. As a key member of our team, you will be responsible for leading a team of support workers, managing daily operations, ensuring regulatory compliance, and championing a positive team culture.

  • Coordinate High-Quality Service Delivery: Oversee the daily operations and delivery of home and daily living supports, ensuring client-centred care that enhances quality of life for people with disabilities and older adults.
  • Lead and Supervise Staff: Provide effective leadership, supervision, and training to support workers, fostering a safe and respectful environment focused on continuous development and high-quality service.
  • Manage Individual Client Support Plans: Ensure all client plans are current, compliant, and implemented appropriately, with accurate documentation to support care delivery and funding requirements.
  • Ensure Compliance and Quality Standards: Maintain adherence to all relevant policies, procedures, and industry standards, supporting audit readiness and accurate record-keeping.
  • Actively Contribute to Service Improvements: Identify opportunities to enhance client outcomes and operational efficiency, contributing to the ongoing improvement of our services.
Required Skills and Qualifications:
  • Tertiary qualification in disability or related field or minimum Certificate IV in Disability with substantial experience.
  • Current Australian Driver's License.
  • Working with Vulnerable People (WWVP) registration with NDIS Endorsement and Child-Related Activity.
  • NDIS Worker Orientation Module Certificate.
  • Current First Aid and CPR certificate.
  • Strong understanding of relevant regulations and standards.
  • Demonstrated ability to lead and support teams.
  • Strong stakeholder engagement and relationship management skills.
  • Ability to drive continuous improvement and innovation.
Benefits:
  • Health and wellbeing support: 24/7 access to holistic employee assistance program.
  • Salary packaging: Non-for-profit salary packaging up to $15,900 per annum, plus additional meals and entertainment benefits.
  • Discount shopping programs: Save at over 450 retailers, including Coles, Woolworths, JB HI-FI and Officeworks.
  • Study Discount: 25% discount for undergraduate and postgraduate courses at Torrens University for staff.
  • Employee referral program: Earn a bonus for referring successful candidates at completion of their probationary period.
  • Professional development: Comprehensive induction program and ongoing professional development, committed to providing opportunities for career progression.
Others:

We are committed to supporting individuals throughout the recruitment and selection process, ensuring accessibility for all applicants. If you require adjustments or an alternative application format, please contact us.

We welcome diversity in race, culture, spirituality, gender, age, identity, ability, and sexuality. Our commitment is to foster a welcoming, innovative, safe, empowering, and respectful environment where these values are upheld every day.

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