Customer Experience Specialist

3 days ago

Newcastle, New South Wales, Australia beBeeCustomer Full time $80,000 - $100,000
Job Opportunity

We are seeking a highly motivated and customer-focused professional to deliver exceptional customer experiences and provide support to clients.

  • Key Responsibilities:
  • Respond to customer inquiries and provide information on niche disability insurance products
  • Build and maintain strong relationships with customers through proactive communication and issue resolution
  • Utilize problem-solving skills to resolve complex issues and meet client needs
  • Work effectively in a dynamic environment with multiple tasks and priorities

Requirements:

  • Exceptional communication and interpersonal skills
  • Compassionate and empathetic approach to customer service
  • Strong problem-solving and analytical skills
  • Attention to detail and excellent organisational skills

Preferred Qualifications:

  • Experience in insurance, financial services, or a call centre environment

Why You'll Thrive With Us:

  • A supportive and inclusive work environment that values work-life balance
  • Competitive remuneration and rewards program
  • Wellbeing Program offering EAP, annual influenza vaccination, and wellbeing reimbursement
  • Opportunities to make a difference in your local community through volunteer work
  • Reward and Recognition Program offering monetary rewards and additional leave
  • Great office location with free secure parking

Pacific International Insurance has been helping Australians and New Zealanders protect what is important to them for over 20 years.

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