Night Shift Supervisor

2 hours ago

Sydney, New South Wales, Australia beBeeManager Full time $55,000 - $70,000
Job Overview

We are seeking a highly skilled and experienced Night Shift Supervisor to join our team. This is a key role that involves managing the night shift operations, ensuring the safety and security of residents, and providing exceptional customer service.

Key Responsibilities:
  • Manage the night shift operations, including guest check-ins and check-outs, responding to guest inquiries and requests, and ensuring smooth operations during the night.
  • Conduct nightly audits to ensure accuracy and completeness of all financial transactions, including room charges, cash handling, and credit card transactions.
  • Verify the accuracy of guest accounts, resolve any discrepancies, and prepare detailed reports for management.
  • Ensure the security and safety of the premises during the night, monitoring CCTV systems, and promptly addressing any security concerns or emergencies.
  • Assist with administrative tasks, such as updating reservations, processing payments, and maintaining accurate records.
  • Collaborate with other departments to ensure seamless communication and coordination between shifts.
Requirements:
  • Minimum 2 years' experience in a customer service/operations role.
  • Excellent written and verbal communication skills.
  • Outstanding organizational skills, with the ability to manage competing priorities without compromising accuracy and customer service.
  • Computer literacy, with proficiency in Microsoft Office suite and database management systems.
  • Leadership and supervisory experience and skills.
  • Exceptional customer service skills, including conflict resolution.
Benefits:
  • A day off to celebrate your birthday, however you want.
  • A recharge day (known affectionately as a Bueller Day).
  • 'Escapes' – stay at any of our buildings in any state for up to 5 nights free of charge.
  • Referral bonuses.
  • EAP, Sonder & Duress support.
About Us

We are committed to creating a harmonious and empowered community where everyone's voice is heard and celebrated. Join us in building a positive work environment that values diversity, equity, and inclusion.

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