IT Support Specialist

3 weeks ago

Brisbane, Queensland, Australia dormakaba Full time

About dormakaba

dormakaba is a leading global provider of access solutions for various industries, including schools, banks, airports, hospitals, and hotels. We enable seamless movement within secure, safe, and sustainable places.

Our Mission

We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, every team member contributes to our mission and can make a positive difference.

Our Opportunity

We are seeking a Service Delivery Operations Expert based in Queensland. This role will report directly to the APAC Service Delivery Manager.

Key Responsibilities

  • Process requests, develop problem solutions, and execute operational tasks in the day-to-day business.
  • Provide support to ensure the Technology Platform organization delivers stable and performant IT Services.
  • Track, measure, and resolve incidents, problems, and changes, including development support for needed solutions.
  • Collaborate and communicate with cross-functional teams, including IT, OT, security, and business stakeholders.
  • Ensure compliance with standards, processes, service levels, and requirements.
  • Provide major incident support, on-site support, production site support, and 1st and 2nd Level infrastructure support for legacy infrastructures and global platforms.
  • Be a key member of an ongoing business integration project assisting with the move from local IT function to Global IT.

Requirements

  • 4+ years' experience in IT Service Delivery & Infrastructure Operations.
  • Bachelor's degree in computer science, Information Technology, or a related field (or equivalent work experience).
  • Flexibility to participate in occasional after-hours support and travel to nearby sister locations.

Desired Skills

  • Experience working in global organizations and virtual teams.
  • Good (2nd Level) Technical and architectural knowledge.
  • Knowledge of IT service management frameworks (e.g. ITIL).
  • Good skills and background in IT Technologies.
  • Intercultural competency.
  • Structured working mode and analytical skills.

What You Can Trust In

Join an industry leader on a global landscape. Not only are we one of the best at what we do in Australia and New Zealand, but also the world.

  • Access to discounted Health Insurance.
  • VIBE Committee dedicated to staff engagement.
  • Peer to Peer Recognition via our 'AAA' Nominations and awards.

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