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Strategic Team Lead

2 weeks ago

Sydney, New South Wales, Australia beBeeLeadership Full time $120,000 - $160,000
Customer Engagement Leadership Opportunity

Drive strategic initiatives to enhance service quality and deliver measurable results.

Key Responsibilities:
  • Provide leadership, mentoring, and operational oversight to the customer engagement team
  • Champion proactive relationship management, ensuring high levels of satisfaction, retention, and advocacy
  • Lead service quality, operational efficiency, and continuous improvement while supporting commercial outcomes
Requirements:
  • 5+ years' experience in Customer Success or Service Delivery, including at least 2 years in a leadership or team lead role within a technology or managed services environment
  • A solid understanding of IT service management frameworks (ITIL preferred)
  • Commercial acumen with experience contributing to contract negotiations and renewals
  • Excellent communication, problem-solving, and organisational skills
  • A passion for building high-performing teams and delivering outstanding customer outcomes
What We Offer:
  • A collaborative, supportive culture where people enjoy working together
  • Flexible work arrangements and a genuine focus on work-life balance
  • Professional growth opportunities with clear development plans

This is a Transformation Partner that helps ambitious organisations unlock value, freedom, innovation, and impact from their technology investments.