Strategic Partnership Lead

3 weeks ago

Melbourne, Victoria, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

At Allianz Australia Services Pty Ltd, we're dedicated to delivering exceptional customer experiences and securing the future of our customers, partners, and community.

We offer a workplace where everyone feels valued, supported, and empowered to contribute their unique perspectives and skills.

This role is an exciting opportunity to join our team as a Strategic Partnership Lead in Melbourne, focusing on building and maintaining strategic relationships with smash repair facilities to achieve competitive repair cost results and market-leading customer service outcomes.

About the Role:

  • Take a leading role in managing the performance of smash repair facilities to obtain cost-effective performance outcomes.
  • Identify market and industry trends, understanding and anticipating customer needs through business relationships and competitor analysis.
  • Evaluate and apply strategies to improve repairer performance using repair cost benchmarking, scorecards, and other reporting capabilities.
  • Utilise 5-star survey reporting, complaints, and other feedback to identify and apply opportunities for improved customer service.
  • Deliver onboarding of new smash repair facilities and support offboarding of smash repair facilities not meeting required performance standards.

Your Skills and Qualifications:

  • A trade qualification and significant post-apprenticeship experience in your profession as a panel beater, spray painter, motor mechanic, or significant experience as a Motor Insurance Assessor.
  • A valid driver's licence for the related state or territory.
  • Current and practical knowledge in the Smash Repair industry with a broad understanding of different repair techniques, materials, finishes, equipment, and required repair standards and a sound understanding of the Motor Vehicle Insurer and Repair Industry Code of Conduct.
  • Adept at proactively building and maintaining professional relationships and networks to enhance industry positioning and drive business performance outcomes.
  • Ability to identify potential issues, evaluate information, exercise judgement, and deliver effective customer-focused solutions.
  • Proven ability to collaborate, navigate complexity and ambiguity, and provide pragmatic commercial solutions to meet stakeholder expectations.

What We Offer:

  • A salary of approximately $90,000 - $120,000 per annum, depending on experience.
  • A comprehensive benefits package, including access to over 10,000 on-demand learning resources and programs, insurance products, deals, and discounts across a range of retail, tech, and travel brands, and initiatives to support your financial wellness.
  • The opportunity to take part in our Employee Share Purchase Program and own a piece of your employer.
  • A diverse and inclusive workplace culture that values diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are welcomed and valued for their perspectives and talents.

About Allianz:

At Allianz, we care about everything that makes you, you. We believe in fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

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