Duty Manager

2 weeks ago


Darlinghurst, New South Wales, Australia PULLMAN Full time

Pullman Hotel is seeking a highly skilled and experienced Duty Manager to join our dynamic team.

About the Role

  • Key Responsibilities
    • Manage the day-to-day operations of the front office department, ensuring seamless guest check-in and check-out processes, as well as providing exceptional concierge services.
    • Drive key performance indicators (KPIs) related to guest satisfaction, loyalty sign-ups, and current promotions within the hotel.
    • Proactively resolve guest requests, complaints, and challenges, maintaining a high level of customer satisfaction.
    • Train and motivate front office team members to uphold brand and service standards.
    • Ensure the health and safety of all patrons, guests, and staff members.
  • Requirements
    • Relevant experience in similar roles, preferably in mid-scale or luxury hotels.
    • Experience with hotel management systems, such as OPERA, is preferred.
    • Flexibility to work varied shifts, including weekends and public holidays, as per business demands.
    • Excellent communication and interpersonal skills.
    • Ability to work under pressure while maintaining attention to detail.
    • Current NSW RSA certificate or ability to obtain one.

About Us

Pullman Hotel is committed to creating an inclusive and supportive environment where our people feel valued and empowered to grow. We offer:

  • A fun, diverse, and inclusive culture that values individuality.
  • Career progression opportunities that span local, national, and international markets.
  • Extensive discounts on accommodation, food, and beverage, as well as other hospitality benefits.
  • A team dedicated to development, providing endless opportunities for growth and progression.

What We Offer

Pullman Hotel is an equal opportunities employer and welcomes applications from candidates with valid and current working rights in Australia.


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