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Duty Manager

2 months ago

Darlinghurst, New South Wales, Australia PULLMAN Full time

Pullman Hotel is seeking a highly skilled and experienced Duty Manager to join our dynamic team.

Job Summary

  • We are looking for a results-driven individual to manage the daily operations of our front office department, ensuring seamless guest experiences and maintaining high standards of service.
  • The successful candidate will be responsible for driving key performance indicators, resolving guest requests and complaints, and training and motivating front office team members to meet brand and service standards.
  • This is an excellent opportunity for a motivated and organized individual to take on a leadership role and contribute to the success of our hotel.

Key Responsibilities

  • Manage daily operations of the front office department, including guest check-in/check-out and concierge services, while ensuring all procedures are adhered to.
  • Drive key performance indicators, including guest satisfaction, loyalty sign-ups, and current promotions within the hotel.
  • Actively resolve guest requests, complaints, and challenges.
  • Train and motivate front office team members to maintain brand and service standards.
  • Be responsible for the health and safety of all patrons, guests, and staff members.

Requirements

  • Relevant experience in similar roles, preferably in mid-scale or luxury hotels.
  • Experience in OPERA is preferred.
  • Flexibility to work varied shifts, including weekends, and public holidays as per business demands.
  • Excellent communication skills and interpersonal skills.
  • Ability to excel under pressure while paying attention to the finer details.
  • Currently hold a NSW RSA certificate or have the ability to obtain one.

What We Offer

  • A fun, diverse, and inclusive culture where we value you being the Real Deal.
  • Career progression opportunities as far as the eye can see.
  • Extensive local, national, and international discounts on accommodation, food, and beverage, and other hospitality benefits.
  • A team that is all about development, giving you endless opportunities to grow and progress in your career.

Additional Information

You must have valid and current working rights in Australia.