Duty Manager

5 months ago


Darlinghurst, Australia AccorHotel Full time

**Company Description** Work your Way to Sydney** We are seeking an enthusiastic and dedicated Full Time Duty Manager who has experience in a similar role to join our dynamic team. Reporting directly to the Front Office Manager, you will play a crucial role in ensuring the smooth operation of our hotel, maintaining high standards of guest satisfaction, and supporting our front office team.
- Manage daily operations of the front office department, including guest check-in/check-out and concierge services, while ensuring all procedures are adhered to.
- A driver of KPI's including guest satisfaction, loyalty sign ups and current promotions within the hotel.
- Actively resolving guest requests, complaints and challenges.
- Train and motivate front office team members to maintain brand and service standards.
- Be responsible for the health and safety of all patrons, guests and staff members.

**Qualifications**
- Relevant experience in similar roles, preferably in mid-scale or luxury hotels.
- Experience in OPERA is preferred.
- Flexibility to work varied shifts, including weekends, and public holidays as per business demands.
- Excellent communication skills and interpersonal skills.
- Excel under pressure whilst paying attention to the finer details.
- Currently hold a NSW RSA certificate or have the ability to obtain one.

**Additional Information**
At Accor, we are committed to ensuring our people **#feelwelcome** and **#feelvalued **by creating an inclusive and supportive environment. We offer:

- A fun, diverse & inclusive culture where we value you being the _Real Deal_.
- Career progression opportunities as far as the eye can see.
- Extensive local, national and international discounts on Accommodation, Food and Beverage and other hospitality benefits.
- A team that is all about development, giving you endless opportunities to grow and progress in your career.

You must have valid and current working rights in Australia.


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