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Customer Experience Ambassador
2 months ago
At Travel + Leisure Co., our mission is to provide unparalleled vacation experiences for our guests. As a key member of our team, you will play a vital role in ensuring that every guest feels welcome and valued.
Key Responsibilities:
- Greet and register guests, providing personalized service and ensuring a seamless check-in process.
- Offer expert knowledge of local attractions and activities, helping guests to make the most of their vacation.
- Complete all necessary paperwork and administrative tasks with accuracy and efficiency.
- Utilize communication equipment to provide exceptional customer service and resolve any issues that may arise.
- Meet with guests to discuss their vacation needs and preferences, generating sales appointments for our sales team.
- Build rapport with guests to deliver an exceptional experience, exceeding their expectations and ensuring loyalty to our brand.
- Collaborate with the resort operations team to provide a high level of service and a seamless transition for guests through the check-in process.
- Clearly articulate the benefits of traveling within our vacation ownership community, highlighting the value and flexibility of our products.
- Meet targets and key performance indicators (KPIs) as set by the business.
- This role requires flexibility, including weekend and public holiday shifts.
What We Offer:
- A dynamic and inclusive work environment that values growth and development.
- Professional development opportunities to enhance your skills and knowledge.
- Discounted hotel stays across our global network.
Requirements:
- Previous experience in a similar role, preferably in the hospitality industry.
- A genuine passion for customer service and delivering exceptional guest experiences.
- Excellent communication and interpersonal skills, with the ability to build rapport with guests from diverse backgrounds.
- Enthusiasm, self-motivation, and a positive attitude, with a focus on delivering results and exceeding expectations.
- Immaculate presentation and professional grooming standards.
- High levels of computer literacy and proficiency in using communication equipment.
- Ability to recognize and solve problems in a fast-paced environment.
- Flexibility to work a variety of shifts, including nights, weekends, and public holidays.
About Us:
Travel + Leisure Co. is a leading provider of vacation ownership and exchange services, with a network of 51 resorts across the Asia Pacific region. Our company values innovation, growth, and customer satisfaction, and we are committed to delivering exceptional experiences for our guests.
