Guest Experience Ambassador

3 weeks ago


Port Stephens Shire, Australia Travel + Leisure Co. Full time
Unlock the Art of Exceptional Experiences

At Travel + Leisure Co., we're passionate about crafting unforgettable moments for our guests. As a Guest Experience Host, you'll be the face of our brand, delivering personalized service and creating lifelong memories for our members. If you're a people person with a passion for hospitality, we want to hear from you

About the Role

  • Provide exceptional customer service to our guests, ensuring a seamless and enjoyable experience
  • Offer expert knowledge of local attractions and activities, helping guests make the most of their vacation
  • Work closely with our resort operations team to ensure a high level of service and a smooth check-in process
  • Meet and greet guests, generating sales appointments for our sales centers and promoting the benefits of vacationing with Club Wyndham
  • Build rapport with customers, understanding their needs and preferences to deliver tailored experiences

What We Offer

As a valued member of our team, you'll enjoy:

  • Professional development opportunities to grow your skills and career
  • Discounted hotel stays across Australia, Fiji, and New Zealand
  • A dynamic and inclusive work environment that values teamwork and fun

What We're Looking For

To succeed in this role, you'll need:

  • Previous experience in a similar customer-facing role, with a passion for delivering exceptional service
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy and experience with PMS systems (Hirum, Fidelio, Opera, etc.)

Why Travel + Leisure Co.?

We're a company that values innovation, growth, and community. Our mission is to put the world on vacation, and we're looking for like-minded individuals to join our team. If you're passionate about hospitality and delivering exceptional experiences, we want to hear from you



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