Career Opportunities in International Student Placement

2 weeks ago

Sydney, New South Wales, Australia beBeeEducation Full time $55,000 - $73,000

About IDP Education

IDP Education is a global leader in the international education sector, with a core business in student placement, digital marketing, English-language testing, and training across a global network.

As a company that is partly owned by Australian universities and headquartered in Melbourne, Australia, we are evolving rapidly to build a globally connected community to guide and support international students along their journey to achieve their lifelong learning and career aspirations.

We strive to provide a working environment where people are encouraged to excel, be creative and seek new ways to solve problems, take initiative, generate opportunities and be accountable for their actions.

Role Description

The Education Counsellor guides international students to find the institution that best meets their learning and career aspirations. Driving the achievement of pipeline goals, customer satisfaction and advocacy targets through each stage of the student journey.

On offer are two exciting roles for our George Street office at Sydney.

Responsibilities

  • Sales Achievement:
    • Provide information and advice to international students and their families regarding study opportunities in Australia.
  • Professional Competence:
    • Possess high level of product knowledge and competency in using C4C for managing student cases and running performance reports.
    • Maintain excellent knowledge of student visa conditions and client programs and processes.
  • Customer Service Orientation:
    • Follow through on student inquiries, requests or complaints and provide information and assistance as required.
    • Provide customer service to IELTS test takers and students visiting the student services office.
  • Interactions and Team Work:
    • Support event managers in the organisation of major promotional events such as interview sessions and exhibitions.
    • Assist the promotion and student bookings of excursions and cultural events.
    • Provide input on marketing activities to promote IDP brand and services and work with Marketing Coordinator to coordinate the advertisements on community newspapers and websites.
  • Building Collaborative Relationships:
    • Proactively seek partnership opportunities with industry stakeholders such as student associations, migration agents, referral partners.

Requirements

  • Minimum 1 year of working experience as an Education Counsellor.
  • Achievement oriented and customer service orientation.
  • Demonstrated ability to communicate effectively.
  • Collaborative and a team player.
  • Understand needs and issues of on-shore international students.

Good to Have

  • Completed Bachelor Degree.
  • Fluency in a second language (Chinese, Cambodian, Mongolian desirable).
  • Understanding of Immigration system/visa pathways.
  • QEAC.

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