Animal Welfare Customer Service Officer

2 days ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $40,654 - $49,241
Job Description:

We are seeking an administration and customer service professional to support our team in delivering exceptional customer experiences. The ideal candidate will possess strong communication skills, the ability to work effectively in a fast-paced environment, and a passion for animal welfare.

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Key Responsibilities:

  • Provide excellent customer service through telephone and face-to-face interactions
  • Process Council animal impoundments, registrations, reclaims, surrenders, and compliance with Local Laws
  • Maintain RSPCA Queensland and Council databases
  • Coordinate and process animal adoptions, surrenders, requests for private euthanasia
  • Assist with handling incoming stray animals

Required Skills and Qualifications:

  • Administration and customer service background
  • Sound knowledge of verbally and visually identifying and describing animals' body language
  • Excellent verbal and written communication skills, including good conflict resolution skills
  • Passion for animals and commitment to achieving long-term goals of RSPCA Qld
  • Organisational skills, time management, and ability to cope in high-pressure situations

Benefits:

  • Remuneration as per RSPCA Qld Enterprise Agreement for Customer Care and Administrative Staff - Level 1
  • Access to counselling and mental health support services
  • Paid parental leave
  • Flexible working arrangements
  • Companion animal leave and study leave
  • Free animal adoption options
  • Staff discounts with retailers
  • Free pet vaccines
  • 40% off Royal Canin pet food
  • Boarding options

Others:

  • Countless opportunities to interact with animals in our care
  • Be part of a purpose-driven organisation where the work you do really does have an impact on the welfare of animals
  • Equal opportunity employer firmly committed to ensuring a fair and inclusive hiring process

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