Client Contact Centre Advisor

5 days ago

Melbourne, Victoria, Australia beBeeAccount Full time $68,000 - $82,000
Customer Experience Specialist

The ideal candidate will possess excellent communication and interpersonal skills, with a proven track record of providing technical support in a call centre role.

This position involves assisting and engaging with customers, developing and supporting solutions that deliver appropriate advice and product information to dealer enquiries.

The successful candidate will also have ownership of managing a small portfolio of clients through supporting and maintaining existing accounts.

Key performance indicators (KPIs) will be used to measure the candidate's success, including their ability to demonstrate understanding, motivations, and expertise in meeting these targets.

Requirements:

  • Previous experience providing technical support in a call centre environment
  • Excellent communication and interpersonal skills
  • Eagerness to learn and gain experience in account management
  • Demonstrated inclusive and interpersonal attributes that align with our company values

Benefits:

  • A supportive and dynamic team environment
  • The autonomy to choose where you work from - office, hybrid, or remote
  • Ongoing training and professional development opportunities
  • A competitive salary and benefits package
  • A range of flexible working options, including part-time

What We Offer:

  • A chance to develop your skills and experience in customer service and account management
  • The opportunity to work with a diverse range of clients and stakeholders
  • A collaborative and supportive team environment

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