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Contact Centre Transformation Expert
2 weeks ago
Job Title: Contact Centre Transformation Specialist
">">- Reimagine the contact centre experience across local, state, and federal government agencies.">
This is an exciting chance for a strategic and passionate Account Executive to join our Public Sector team, leading the charge in bringing the next generation of customer service to government agencies across Australia. As a trusted advisor, you will own the full sales cycle, guiding agencies in their journey to transform contact centres. You'll help them implement Service Cloud Voice to reduce operational costs and enhance customer experiences.
">About the Role:- ">
- Drive the adoption of Service Cloud Voice across public sector organisations with a focus on contact centre transformation.">
- Manage complex sales cycles from prospecting to close with a consultative and value-based approach.">
- Partner with Solution Engineers, Industry Specialists and Customer Success to co-create tailored service solutions.">
- Build relationships with key decision-makers across local, state, and federal government.">
- Understand policy, compliance, procurement, and security requirements relevant to the public sector.">
- Stay ahead of market trends particularly how AI and automation are reshaping customer service and agent enablement. Represent us at industry events, roundtables, and stakeholder engagements.">
- Transform contact centre operations by implementing Service Cloud Voice.">
- Develop and execute strategies to drive Service Cloud Voice adoption across public sector organisations.">
- Collaborate with cross-functional teams to deliver tailored service solutions to clients.">
- Establish and maintain strong relationships with key stakeholders in public sector organisations.">
- Stay up-to-date with emerging trends in voice, digital channels, agent enablement, and AI.">
- Represent us at industry events, conferences, and stakeholder meetings.">
We're a global leader consistently ranked among the best places to work. We do work that matters with real-world impact on public policy, transparency, and service delivery. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best.
Accommodations & Accessibility:We're committed to working with and providing reasonable accommodations to applicants with disabilities. If you require assistance due to a disability during the application or recruitment process, please submit a request via our Accommodations Request Form.
">Unleash Your Potential When you join us, you'll be limitless in all areas of your life. Together, we'll bring the power of Agentforce to organisations of all sizes and deliver amazing experiences that customers love.
">The ideal candidate will have a proven track record as an Account Executive or similar sales role in SaaS or enterprise technology, with a deep understanding of the contact centre environment and emerging trends in voice, digital channels, agent enablement, and AI. They'll be recognised as a subject matter expert in customer service transformation, with the ability to influence and educate both internally and externally. Experience selling into the public sector and/or strong knowledge of government processes and buying cycles is also desirable. A collaborative high-integrity approach to sales with a team-driven mindset is essential for success in this role.
