Contact Centre Advisor

4 days ago

Melbourne, Victoria, Australia Artisan Aesthetic Clinics Full time

Artisan Clinics is looking for a Contact Centre Advisor (internally called Client Concierge Advisor) to contact new and existing clients to secure appointments across our network of clinics. As a client centric business, this is a pivotal role to ensure our clients receive exceptional customer service from the first point of contact.

**The role**
- Secure client appointments through outbound calls
- Achieve KPIs and metrics through the quality execution of the call cycle requirements
- Maximise clinician utilisation through effective appointment scheduling
- Provide a highly personalised service through active listening, client education and strategic marketing offers
- Undertake ongoing training and development conducted by the Client Concierge Manager to talk confidently about Artisan treatments
- Act as an Artisan brand ambassador at all times

**To be successful**

It's important that our values align, including a desire to provide a personalised experience with a strong focus on client care and retention. You will have:

- Exceptional data entry skills, including effective client notes
- Strong communication skills
- Adherence to best practise on client privacy
- Ability to work effectively as a virtual member of clinics
- Experience in inbound and outbound appointment setting is essential
- Beauty, aesthetics and/or cosmetics industry is desirable

**We offer**

In addition to an attractive remuneration package including a generous rewards structure, you will have access to benefits such as:

- Heavily discounted aesthetic treatments and products
- Organisational commitment to your ongoing professional development
- Reward and recognition programs
- Salary packaging
- And more

**About Artisan Aesthetic Group**

Artisan is a premium skin health and wellness brand that delivers a holistic experience to clients, through the full range of aesthetic modalities. We provide a caring, safe, structured and disciplined environment for our clinicians, enabling them to help our clients look and feel their confident best.

We are a division of ASX-listed retailer, Vita Group, with more than 25 years of expertise in consulting with clients and providing products and services that add value to their way of life. As a values-based organisation and we truly believe that the way you do things is as important as what you do.
- We are an equal opportunity employer and welcome diversity in the workplace_

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