Customer Support Specialist

6 days ago

Port Macquarie, New South Wales, Australia Brandt Tractor Full time

Brandt is seeking a Customer Support Specialist to join our team in Hastings. As a key member of our Parts and Services team, you will be responsible for providing exceptional customer service and support to our customers.

About the Role:

You will be responsible for:

  • Conducting outbound calls to existing and potential customers to offer information on Brandt parts and services.
  • Meeting and exceeding sales targets and key performance indicators (KPI's) related to parts and service sales.
  • Assisting customers in identifying their parts and service needs accurately.
  • Providing detailed information on Brandt parts, pricing, and service options.
  • Collaborating with the service team to schedule appointments and allocate resources efficiently.
  • Assisting customers in understanding the importance of routine maintenance and recommending appropriate service on the equipment needs.
  • Maintaining accurate records of customer interactions, orders, and service history in our CRM system.
  • Following up with customers to ensure satisfaction, address any concerns or questions, and build long-term relationships.
  • Staying up-to-date on the latest Brandt product releases, service offerings, and industry trends.
About Us:

Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand, and Australia, we are a global team with one shared purpose. It's our mission to enable our customers' success by providing practical and reliable equipment solutions and support.

About You:

We are looking for a highly motivated and results-driven individual with a passion for agriculture equipment and excellent communication skills. If you have a strong understanding of heavy equipment parts, operations, and the agriculture industry, we encourage you to apply.

  • Extensive knowledge of heavy equipment parts, operations, and the agriculture industry.
  • Previous sales experience in a similar role is preferred.
  • Experience in building rapport and maintaining positive relationships with customers.
  • Results-driven with a focus on achieving sales targets.
  • Ability to work independently and as part of a team.
  • Strong organizational and time management skills.
  • Capability to travel within the territory and work flexible hours.
  • A valid driver's license and clean driver's record are required.
What We Offer:
  • An attractive remuneration package.
  • A company vehicle, laptop, and phone.
  • The opportunity to work independently with the support of a team.
  • The chance to be pivotal in the growth and success of our business.
  • Ongoing training and development.
  • Advancement opportunities.
  • An employee assistance program.

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