Desktop Support Specialist

6 days ago


Melbourne, Victoria, Australia Axiom Technologies Full time
About Axiom Technologies

Axiom Technologies is a leading global IT services partner, providing expert support to medium to large-scale enterprises. Our team of experts delivers high-quality solutions to meet the evolving needs of our clients.

Job Summary

We are seeking a skilled Desktop Support Specialist to join our team. The successful candidate will be responsible for providing timely and accurate support to end-users within our desktop computing environment.

Key Responsibilities
  • Coordinate and execute technical activities, from simple to complex plans, to ensure optimal service delivery.
  • Provide onsite and on-call assistance to end-users, resolving technical issues in a timely and professional manner.
  • Troubleshoot and resolve technical issues related to computer operating systems, peripherals, and hardware.
  • Install and configure hardware and software, including deployment tools like SCCM.
  • Manage and maintain knowledge of SOE and group policies.
  • Support printer operations and troubleshoot issues related to MS Office tools.
  • Develop and maintain strong customer service and communication skills, both written and verbal.
  • Work collaboratively with the team to achieve shared goals and objectives.
Requirements
  • At least two years of experience in a similar role.
  • Strong analytical and problem-solving skills, with the ability to think critically and outside the box.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Knowledge of Microsoft Office applications, laptop hardware, and peripherals.
  • Basic knowledge of Active Directory, Exchange, and SCCM.
  • IT qualifications, such as CompTIA A+ or Microsoft Certified IT Professional (MCITP) certification.
What We Offer

Axiom Technologies offers a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to delivering high-quality solutions and exceeding our clients' expectations.



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