Innovative Client Experience Leader

2 weeks ago

Sydney, New South Wales, Australia beBeeDirector Full time $90,000 - $120,000
Client Services Director

This is a highly strategic role within our organization responsible for the overall success and growth of client accounts. The ideal candidate will possess exceptional leadership skills, strong business acumen, and the ability to drive results through innovative thinking.

Key Responsibilities:

  • Manage key personnel and provide strategic guidance to ensure the health of each account.
  • Maintain senior client relationships, ensuring transparent communication and feedback.
  • Develop clear strategic directions, including social transformation strategies, new business proposals, and audit/campaign strategies.
  • Ensure accurate scoping, budget management, and timely updates.
  • Develop client growth roadmaps to maintain health, minimize risks, and pursue opportunities.

Requirements:

  • 10+ years of agency experience, preferably in tech or related industries.
  • Strategically minded with the ability to interpret research and audience insights for social strategies.
  • Creative thinker capable of fostering innovative ideas.
  • Excellent written, verbal, and presentation skills.
  • Deep knowledge of social media landscape and emerging trends.
  • Proven leadership with clear communication skills to assure clients and teams.
  • Experience working within cross-agency teams.
  • Entrepreneurial spirit with a competitive edge.

About Us:

We are a global social transformation company helping brands adapt to changing media, technology, and culture. We provide social-first data, insights, strategic consultancy, and creative services to clients worldwide.

Why Join Our Team?

As a Client Services Director, you will have the opportunity to work on high-profile projects, collaborate with talented professionals, and drive business growth. If you are a motivated leader with a passion for innovation and excellence, we encourage you to apply.

  • Technical Experience Pioneer

    5 days ago

    Sydney, New South Wales, Australia beBee Leader Full time $120,000 - $180,000

    Transform the Future of Customer ExperiencesWe're a global leader in creating dynamic, smart, personalized, and engaging customer experiences. Our innovative solutions empower brands to drive meaningful connections with their customers.As a Technical Product Manager, you will be at the forefront of this revolution. You will bridge the gap between business...

  • Client Experience Leader

    1 week ago

    Sydney, New South Wales, Australia beBeeProfessional Full time $90,000 - $120,000

    About the RoleAs a Service Delivery Lead, you will spearhead a high-performing team dedicated to delivering exceptional client experiences remotely.Key Responsibilities:Consistently drive team performance to meet and exceed key metrics related to client satisfaction, service quality, and sales through remote channels.Lead, coach, and develop a team of Client...

  • Client Experience Leader

    2 weeks ago

    Sydney, New South Wales, Australia beBeeClientLead Full time $90,000 - $120,000

    **Job Description:**We are seeking an experienced professional to lead our Client Management Team. As a key member of our organization, you will be responsible for ensuring the smooth operation of the department and delivering solutions-focused results.The ideal candidate will have a strong background in management, with experience in process management,...

  • Innovation Leader

    1 week ago

    Sydney, New South Wales, Australia beBeeMartech Full time $180,000 - $250,000

    Drive Growth through Innovation and Data-Driven AutomationsAs a Martech leader, you will be responsible for developing and executing our strategy for the entire Martech ecosystem in our Banking and Financial Services division.Our ideal candidate will have experience implementing and optimizing marketing automation platforms to drive personalized, automated,...

  • Innovation Leader

    1 week ago

    Sydney, New South Wales, Australia beBeeVisionary Full time $120,000 - $180,000

    Practice Director OpportunityWe are seeking a visionary leader to drive our team forward, combining deep technical expertise with a passion for innovation.As the Practice Director, you'll have the unique opportunity to shape our strategic direction and lead a talented team of consultants.This isn't a role about managing separate silos – it's about creating...

  • Innovative Digital Experience Leader

    3 days ago

    Sydney, New South Wales, Australia beBeeDigital Full time $75,000 - $95,000

    Drive Success with Captivating ExperiencesWe're seeking a visionary leader to create and implement innovative digital solutions that drive customer engagement and conversion. As the Digital Experience & eCom Trade Lead, you will be responsible for developing and implementing a strategic plan to deliver exceptional digital experiences and content for our...

  • Client Experience Excellence Leader

    4 days ago

    Sydney, New South Wales, Australia beBeeExcellence Full time $80,000 - $125,000

    Job OverviewExperience Excellence Leader SoughtAmbitious leaders are sought to head up teams responsible for delivering exceptional client experiences.This critical role involves optimising processes and exceeding service levels to drive business growth and success.Key Responsibilities:Develop and implement strategies to enhance client satisfactionLead a...

  • Innovative Customer Experience Leader

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $104,864 - $120,594

    Leadership Roles at Waverley LibraryWe are seeking experienced leaders to drive innovation in customer service, programming, community engagement and more.Key ResponsibilitiesLead teams focused on delivering exceptional customer experiences and driving digital literacy initiatives.Align resources and timelines to deliver impactful programs and contribute to...

  • Client Experience Leader

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerExperience Full time $93,000 - $118,870

    Job OverviewWe are seeking a talented leader to join our team as a Customer Experience Manager. This is an exciting opportunity to drive service excellence and foster a culture of collaboration, growth, and continuous improvement.About the RoleThis role oversees the smooth delivery of front-of-house operations, including room setups, event execution, and...

  • Client Service Director

    2 weeks ago

    Sydney, New South Wales, Australia Yakusan Brand Experience Group Full time $90,000 - $120,000 per year

    About Us:Yakusan is a highly creative, market leading brand experience agency that has been a consistent award finalist and winner in the Brand Experience space. No two projects are ever the same, we take a bespoke approach with every detail considered, giving our clients unique experiential and shopper marketing campaigns that connect brands with people in...