Client Experience Leader

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerExperience Full time $93,000 - $118,870
Job Overview

We are seeking a talented leader to join our team as a Customer Experience Manager. This is an exciting opportunity to drive service excellence and foster a culture of collaboration, growth, and continuous improvement.

About the Role

This role oversees the smooth delivery of front-of-house operations, including room setups, event execution, and coordination with third-party providers. You will lead regular team meetings and catch-ups, manage rosters and casual staff, and ensure adherence to operational standards.

Key Responsibilities
  • Manage costs and escalate issues as necessary
  • Handle client feedback and dispute resolution
  • Manage vendor relationships and implement national leadership directives
  • Oversee menu offerings and handle staff check-ins, leave management, and development opportunities
Requirements

To be successful in this role, you will need:

  • Demonstrated leadership experience in hospitality, events, or guest services
  • Excellent communication and interpersonal skills
  • Strategic and organised, with the ability to prioritise, delegate, and manage multiple priorities in a dynamic environment
  • A solutions-focused approach, underpinned by strong attention to detail and operational excellence
Why Choose Us?

We offer a range of benefits, including retail discounts, wellness initiatives, paid volunteering days, flexible working options, and market-leading parental leave and return to work support package. Our focus on diversity, equity, and inclusion creates a safe space for everyone to belong.

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