SMB Customer Growth Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $80,000 - $110,000
About the Role

We are a venture-backed SaaS organisation on a mission to innovate within the construction industry.

Our comprehensive construction site operations platform brings together Builders, Subcontractors, and Workers with the goal of delivering safer and more productive construction sites.

The Job Description

This role involves managing a portfolio of small to medium business accounts, driving adoption, retention and growth.

It includes leading customer onboarding journeys, ensuring smooth implementation and quick time-to-value.

Also, conduct regular business reviews to track customer health and identify expansion opportunities.

Additionally, proactively identify at-risk accounts and implement retention strategies.

Partner with customers to understand their business goals and map BuildPass solutions to their needs.

Create and deliver training content that helps customers maximise their return on investment.

Collaborate with Product on customer feedback to influence our roadmap.

Use data and analytics to drive customer success metrics (adoption, engagement, net promoter score).

Champion automation and AI features to help customers scale efficiently.

We're looking for someone who is driven and capable, willing to learn and grow with us.

Key Responsibilities
  • Manage a portfolio of SMB accounts
  • Lead customer onboarding journeys
  • Conduct regular business reviews
  • Identify at-risk accounts and implement retention strategies
  • Partner with customers to understand their business goals
  • Create and deliver training content
  • Collaborate with Product on customer feedback
  • Use data and analytics to drive customer success metrics
  • Champion automation and AI features
Required Skills and Qualifications

We're interested in candidates who have experience in customer success, account management or the construction industry.

If you're driven and capable, we're more interested in your potential than your years of experience.

Benefits

This role offers a chance to work with a cutting-edge technology company.

You'll be part of a dynamic team that's passionate about innovation and customer satisfaction.

We're committed to providing a supportive and inclusive work environment.

  • SMB Growth Strategist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeStrategist Full time $90,000 - $120,000

    Key Responsibilities:Build a portfolio of high-potential SMB restaurants and establish trusted relationships.Develop business strategies that drive revenue, retention, and win-win outcomes through data analysis and cross-functional collaboration.Analyze data to identify risks, opportunities, and trends, and act quickly on insights.Collaborate with internal...

  • Partnerships Manager, SMB

    3 weeks ago

    Melbourne, Victoria, Australia DoorDash Full time

    OverviewPartnerships Manager, SMB at DoorDash. The role focuses on managing a large portfolio of SMB restaurants in Australia, acting as a strategic growth partner to drive revenue, retention, and product adoption through data-informed strategies and cross-functional collaboration. This is a hybrid role with 3 in-office days per week.ResponsibilitiesOwn a...

  • Partnerships Manager, SMB

    3 weeks ago

    Melbourne, Victoria, Australia DoorDash Full time

    OverviewPartnerships Manager, SMB at DoorDash. The role focuses on managing a large portfolio of SMB restaurants in Australia, acting as a strategic growth partner to drive revenue, retention, and product adoption through data-informed strategies and cross-functional collaboration. This is a hybrid role with 3 in-office days per week.ResponsibilitiesOwn a...

  • SMB Account Strategist

    7 days ago

    Melbourne, Victoria, Australia beBeeSuccess Full time $90,000 - $110,000

    Customer Success ExpertWe're looking for a seasoned Customer Success Expert to join our team. As a key member of our organization, you will be responsible for guiding SMB customers through every stage of their journey with us.The RoleThis role is ideal for someone who has experience in managing account portfolios, leading customer onboarding journeys, and...

  • Partnerships Manager, Smb

    3 weeks ago

    Melbourne, Victoria, Australia DoorDash Full time

    About the Team Our Restaurant Account Management team partners with SMB restaurants across Australia to help them grow and thrive on Door Dash.We go beyond support using insights, data, and collaboration to deliver impact where it matters most.About the Role As a Partner Manager, you'll own a large portfolio of SMB restaurants and act as their strategic...

  • Sales Growth Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeGrowth Full time $120,000 - $130,000

    Job SummaryWe are seeking a Sales Growth Specialist to join our team. In this role, you will be responsible for generating new business in the SMB space by running the full sales cycle from prospecting and discovery to closing deals.About the RoleConduct engaging product demonstrations via screen share to educate and consult prospects on how Momence can help...

  • Sales Growth Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeDevelopment Full time $65,000 - $95,000

    We're on a mission to revolutionize the way businesses manage expenses. Our cutting-edge products empower finance teams to go paperless and capture expenses as they happen.The Growth Team is seeking an ambitious Sales Development Representative to help us scale our customer base and skills. This role offers a perfect blend of coaching, support, and clear...

  • Smb Account Executive

    2 weeks ago

    Melbourne, Victoria, Australia Time Doctor Full time

    **About The Role**:As a SMB Account Executive at Time Doctor, you will play a key role in driving sales initiatives and acquiring new clients. You will be instrumental in achieving revenue targets and contributing to the overall success of the Sales department.**Your Responsibilities**:- **Customer Acquisition**:- Located in the EMEA or APAC Region, and...

  • Smb Account Executive

    2 weeks ago

    Melbourne, Victoria, Australia Zendesk Full time

    Job Description Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet.We're accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection.In pursuit of this vision, we are seeking a dedicated SMB Account Executive with a proven...

  • SMB Account Executive

    2 days ago

    Melbourne, Victoria, Australia Zendesk Full time $80,000 - $120,000 per year

    Job DescriptionJoin us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection.In pursuit of this vision, we are seeking a dedicated SMB Account Executive with a proven...