Rental Support Specialist

3 days ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $65,000 - $72,000
About the Role

This is an exciting opportunity for a customer-focused professional to provide exceptional service and support to our clients.

Key Responsibilities:
  • The ideal candidate will be the face of the brand, interacting with customers at the rental counter, providing timely and accurate information.
  • They will complete rental bookings and respond to general customer inquiries in a friendly and courteous manner.
  • The successful applicant will establish strong relationships with customers by actively listening to their needs and preferences.
  • They will review our add-ons and services to determine what best suits each customer's requirements.
  • Our ideal candidate will communicate rental procedures and guidelines effectively, ensuring a seamless experience for our clients.
  • They will also complete rental bookings in a timely and efficient manner, meeting or exceeding customer expectations.
Requirements:
  • A valid driver's license is essential for this role.
  • We require a full-time commitment with flexibility to work on a rotational roster that includes evenings, weekends, and public holidays.
  • The ideal candidate must be able to work in a fast-paced environment while maintaining a high level of professionalism and delivering exceptional customer service.
  • Previous experience in retail, hospitality, customer service, or similar roles is highly desirable.
  • The successful applicant must be able to follow established procedures and adhere to company guidelines and standards.
  • Comfortable learning and using various computer systems to accurately input rental information is a key requirement for this position.

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