Rental Service Officer

3 weeks ago

Brisbane, Queensland, Australia Europcar Full time

Are you a passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you

We are currently seeking a sales motivated and customer-oriented Sales & Customer Service Officer to join our Brisbane Airport team on a Full time basis

A competitive hourly rate + casual loading + generous, uncapped incentive scheme

Opportunity to maximise your income based on your exceptional performance with our incentive program

Ongoing training and development

Access to same-day pay via our financial wellbeing provider

Employee Referral Program - earn $$ when you successfully refer a candidate

Company uniform provided

Generous employee discounts including discounted car rental for staff, family and friends, Bupa health insurance, pet insurance, Accor and more

Access to an international brand with opportunities to work nationally and globally

Mental health and wellbeing initiatives, including access to Employee Assistance Program and the Calm App - the #1 app for mental fitness

Great culture, working with an energetic, supportive and high performing team

Some of the key responsibilities include:

Greet customers and assist them in renting vehicles as based on their preferences and needs

Process rental agreements accurately and efficiently

Address customer inquires and concerns promptly and professionally

Inspect vehicles before and after rental periods, noting any damages

Achieve or exceed sales targets

Maintain knowledge of current promotions, services, and products to assist with sales efforts

Build strong customer relationships to encourage repeat business and referrals

To be considered, you should possess:

Previous experience in sales, customer service or retail

Car rental experience is highly desirable

Strong communication skills and ability to interact with customers

Ability to work efficiently in a fast-paced, high-pressure environment

Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays

Valid Australian driver's license with a clean driving record

Current and ongoing Australian work rights

About Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.

"We help to change the way you move" is what we stand for and brings us together. More than ever, we're committed to delivering simple, seamless, innovative solutions that make mobility easy, enjoyable and increasingly eco-friendly.

To do this, we offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, Goldcar - a frontrunner at providing low-cost car rental services in Europe, Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning, and Euromobil, a German car rental player. The Group also operates the "myEuropcar" platform for vehicle subscription.

Customers' satisfaction is at the heart of the Group's ambition and that of our more than 9,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries (including 15 wholly owned subsidiaries completed by franchisees and alliance partners).

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