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Insurance Claims Liaison Professional
1 month ago
EML is a pioneering Workers Compensation and Personal Injury Claims Management business. Our mission is to empower individuals to regain control over their lives through comprehensive support during their return-to-work journey.
We are a dynamic organization, continuously growing and now boasting over 4,000 dedicated employees. Our culture fosters learning and development, allowing us to invest in our employees for long-term careers at EML.
This exciting opportunity involves joining our diverse team based in Sydney, making a positive impact on someone's life daily. You will derive great satisfaction knowing your skills and hard work have a purpose.
This role is perfect for an individual with extensive customer service experience, allied health background, or case management expertise, seeking to work with EML's Specialised Insurance business, Hospitality Industry Insurance (HII). We provide industry-specific workers compensation insurance to over 1,600 accommodation hotels, pubs, and clubs, offering a rewarding and challenging opportunity within the NSW Workers Compensation Scheme.
About the Role:- You will be responsible for managing a portfolio of physical and psychological claims, liaising with multiple stakeholders to oversee the end-to-end claims process. This may involve determining claim liability, managing treatment, processing payments, attending case conferences, and implementing recovery and return-to-work outcomes.
- Your empathetic and supportive approach will help injured workers navigate the recovery journey with confidence.
- Proactively manage mental health and physical claims, utilizing exceptional customer service and decision-making skills to make a positive impact on someone's life daily.
- Prepare and implement strategies regularly within timeframes to achieve optimal outcomes and minimize claim costs.
- Liaise with internal and external stakeholders regularly to progress strategies and actions.
- Facilitate active participation of the injured worker and their employer in any return-to-work and recovery planning.
- Manage rehabilitation providers and approve rehabilitation plans/wellness plans in accordance with guidelines.
- Undertake ongoing reviews related to entitlements and payments.
We stand together as equals, embracing diversity and inclusion. As an equal opportunity employer, you will be part of a culture that values respect, integrity, and honesty.
EML provides career opportunities and excellent employee benefits, including:
- A vibrant, collaborative innovative team culture
- Flexibility with the opportunity to work from home when fully trained in your role
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Company-wide events to celebrate success
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus superannuation
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. Estimated salary: $80,000 - $110,000 per annum, depending on experience and qualifications.
