Front Office Operations Manager

3 days ago

Sydney, New South Wales, Australia beBeeHospitality Full time
Hotel Operations Supervisor

This is a permanent full-time position where you will be responsible for overseeing the daily operations of the reservations team.

  • The ideal candidate will have strong leadership, communication, and customer service skills, along with a keen eye for detail and data accuracy.

You will work closely with the Revenue and Sales teams to monitor availability, rate strategy, and booking trends. The role plays a key part in maximizing room occupancy and revenue through effective management of inventory, rates, and team performance.

The hotel portfolio consists of nearly 1800 rooms and over 1000 employees. In addition to the hotels, we manage a portfolio of premium commercial office properties internationally and are involved in the development of high-end luxury residential units in Australia.

We strive to retain, develop and reward passionate and success-orientated professionals at all levels. We encourage entrepreneurial thinking, challenge the status quo and foster an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.

About You
  • Minimum of 2 years proven experience in hotel reservations or front office operations, with supervisory experience.
  • Familiarity with property management systems (Opera desirable).
  • Strong leadership and interpersonal skills.
  • Excellent communication and problem-solving abilities.
  • Ability to multitask and remain calm under pressure.
  • Detail-oriented with strong organizational and time management skills.
  • Fluent English, verbally & written.
  • Experience providing prompt and efficient service including upselling skills is advantageous.
Culture and Benefits

We pride ourselves on creating a warm, inclusive, and dynamic work environment. We're passionate about hospitality and believe in going above and beyond for both our guests and our team members.

  • Supplied meals during allocated rostered shifts.
  • Career growth opportunities.
  • Discounted onsite car parking.

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