Assistant Front Office Manager
2 weeks ago
Pro-Invest Group is a leading global asset management and investment firm specializing in real estate. We partner with some of the world's most recognized hotel brands, including Holiday Inn Express, voco, Hotel Indigo, Kimpton, and Sebel. As a premier hotel developer, we are committed to creating extraordinary hotels and unforgettable guest experiences across Australia and New Zealand.
Position Overview:
Hotel Indigo Sydney Potts Point is seeking a dynamic and passionate Assistant Front Office Manager to join our vibrant team As the Assistant Front Office Manager, you will oversee the operational efficiency of all front office areas and ensure that our guest service delivery consistently exceeds expectations. You will manage the Front Desk and Guest Services teams, drive performance, enhance guest experiences, and help create a positive and productive work environment.
If you're an enthusiastic leader with a strong commitment to guest satisfaction and operational excellence, we would love to hear from you
Key Responsibilities:
- Oversee the Front Office & Guest Service teams, ensuring smooth and efficient operations.
- Lead daily shift briefings and maintain clear communication across departments.
- Manage guest arrivals, departures, and ensure seamless check-ins and check-outs.
- Address guest issues promptly, ensuring they leave with a positive experience.
- Work closely with the housekeeping team to ensure timely room readiness and quality.
- Promote IHG Rewards Club, exceed enrolment targets, and foster guest loyalty.
- Perform regular inspections of guest and public areas, ensuring cleanliness and safety.
- Provide coaching, feedback, and career development opportunities for team members.
- Ensure compliance with safety, emergency procedures, and all regulatory requirements.
- Promote teamwork, quality service, and employee engagement through communication and recognition.
What We're Looking For:
- Strong leadership skills with a passion for guest service and team development.
- Previous experience in Front Office or Guest Services roles, preferably in a hotel environment.
- Ability to manage multiple tasks effectively in a fast-paced environment.
- Excellent communication skills, both verbal and written.
- A positive, approachable attitude with a solutions-focused mindset.
- Proficiency in hotel management systems and IT applications.
- Current First Aid and Responsible Service of Alcohol certificates (NSW).
- Must meet the appropriate legal requirements to work in Australia.
Why Join Us?
- Be part of a globally recognized hotel brand with a focus on exceptional guest experiences.
- Work in an innovative, supportive, and collaborative environment where your contributions are valued.
- Competitive salary with opportunities for career growth and advancement.
- Access to IHG benefits, including exclusive hotel discounts, and more
If you're passionate about hospitality and ready to take the next step in your career, apply today to join the Hotel Indigo Sydney Potts Point team
How to Apply:
Please send your resume and cover letter to [email address] or apply directly through our website. We look forward to hearing from you
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