Operational Process Specialist

2 days ago

Sydney, New South Wales, Australia beBeeProcess Full time $96,503 - $108,869

The Quality Assurance, Systems and Process team plays a critical role in supporting the Regulatory Operations Division (ROD) by undertaking quality assurance activities of ROD functions and providing recommendations for improvements to policies, processes, systems and training. The team also prepares and maintains process documents and is responsible for providing division-specific system support and managing ROD system improvement requirements and data integrity.

Key Responsibilities:
  • Process Development: Develop, review, and continuously improve ROD's operational process documents to ensure compliance with legislative, financial, and administrative frameworks.
  • Policy Development: Contribute to the development and review of Commission-wide policies and resources, providing high-quality input that incorporates operational insights, legislative understanding, and stakeholder perspectives.
  • Record Management: Maintain various ROD registers, ensuring accuracy, accessibility, and compliance with recordkeeping and governance standards.
  • Legislative Analysis: Develop subject matter expertise and interpret relevant legislation, providing analysis, insights, and guidance on their implications for ROD operations and contribute to the development of processes that support compliance and mitigate risk.
  • Communication: Respond to ad-hoc requests for process-related information and resources, exercising sound judgement, effective prioritization, and discretion to ensure timely and appropriate outcomes that meet operational and strategic needs.
  • Collaboration: Communicate effectively with internal stakeholders to foster collaboration, promote teamwork, advance ROD initiatives, and support cross-functional coordination.
  • Process Improvement: Identify opportunities for innovative ways of working, evaluating, and implementing improvements that enhance operational efficiency, clarity, and quality of work.
  • Change Management: Contribute to change planning, guide process implementation, and assist colleagues to adapt to evolving priorities and ways of working or change management activities.
  • Work Management: Manage workflow and priorities independently, subject to limited direction, maintaining accurate records, and timely delivery of high-quality work outputs.
  • Professional Development: Actively participate in the Commission's performance and development framework activities, engaging with relevant policies, identifying, and pursuing professional development opportunities, and supporting peers in their growth and capability uplift.

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