Technology Services Specialist Role

4 days ago

Werribee, Victoria, Australia beBeeITsupport Full time $70,000 - $85,000

About this role: We are seeking a motivated and enthusiastic IT Support Specialist to join our team at one of our major clients' sites in Sunshine, Melbourne's Western Suburbs.

As an IT Support Officer, you will play a vital role in providing professional and customer-focused systems and support to the school community.

You will be responsible for ensuring the smooth operation of the Windows desktop environment and assisting the school in achieving optimal educational outcomes through the use of ICT. The successful candidate will have excellent planning and delivery capabilities, exceptional time management skills, strong interpersonal and communication abilities, and ability to thrive in a complex and challenging environment.

Key Responsibilities:
  • Provide level 1 support to staff, students, and parents.
  • Manage and log support requests through our helpdesk system.
  • Maintain up-to-date documentation of all systems and procedures.
  • Collaborate with the team leader / ICT Manager to escalate and resolve complex issues.
  • Offer strategic input into the management of the school's ICT operations and infrastructure.
Desired Skills & Experience:
  • Proficiency in Windows Desktop and Office platforms.
  • Hands-on experience with Microsoft 365 and Google Workspace
  • Experience with Student Information Systems and Learning Management Systems is a plus.
  • Knowledge of Microsoft Endpoint Configuration Manager, Intune, and Veeam Backup suite is desirable.
Benefits:
  • The opportunity to work in a dynamic and innovative environment.
  • Professional development opportunities to enhance your skills and knowledge.
  • A collaborative and supportive team environment.
Join us:

Apply now to take your career to the next level with us.

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