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Business Improvement Professional
3 weeks ago
Job Title: Business Excellence Coordinator
About the Role:We are seeking a skilled Business Excellence Coordinator to drive high impact support across customer surveys, document & records management and continuous improvement. As a key member of our team, you will provide timely, compliant, and high-quality support for our customer engagement and quality systems.
Key Responsibilities:- Coordinate sessions, manage data in the CRM, distribute survey materials, and track feedback and improvement records.
- Provide general support to the team to ensure seamless daily operations, meeting coordination, report compilation, and maintenance of the QMS hub.
- Monitor review cycles, upload documents, manage metadata & version controls, track record retention periods, and maintain registers.
- Assign improvement requests, track records and improvements, assure compliance to service levels.
To succeed in this role, you will need:
- Coordination or administration support experience.
- Proficient in Microsoft Office Suite and SharePoint.
- Skilled in coordinating, scheduling, formatting and being detail-oriented.
- Knowledge of document/record management and survey tools.
- Excellent communication and strong stakeholder engagement skills.
- Skilled in collaborating across teams while maintaining accuracy and efficiency.
We offer a dynamic work environment with opportunities for growth and development. Some benefits include:
- Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
- Advance your career – Access new roles via our internal 'Opportunity Marketplace' careers hub.
- Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting) and a variety of leave options to suit your needs.
- Celebrate together – Social events, cultural celebrations, end-of-year functions, DEI belonging events and more.
- Wellbeing matters – Health and wellness resources and events, free skin and health checks, free flu shots, tailored leave and support options, free and confidential EAP and access to Fitness Passport.
