Customer Experience Expert

1 week ago

Copper Coast Council, Australia beBeeSupport Full time $90,000 - $120,000

Expert Support Specialist

We deliver high-quality support solutions for our clients, ensuring seamless adoption and usage of our products.

Job Overview:

This role supports our Accessit Library product, providing critical customer experience services to our clients in Australia.

Main Responsibilities:

  • Training and Enablement: Deliver expert training and enable customers to get the most out of our products.
  • Customer Engagement: Develop and deliver effective communication programs to engage with customers and promote our products.
  • Collaboration and Teamwork: Work closely with cross-functional teams to achieve business objectives, fostering strong relationships with customers and stakeholders.
  • Technical Expertise: Stay up-to-date with software releases and advancements, applying this knowledge to resolve technical issues and improve customer experiences.

Requirements:

  • Professional Experience: 1-3 years' experience in a library or customer-facing role, with a proven track record of delivering exceptional customer experiences.
  • Technical Skills: Proficient in PC and technical/software skills, with the ability to learn new technologies quickly.
  • Communication and Interpersonal Skills: Excellent verbal and written communication skills, with the ability to clearly articulate complex technical information to non-technical audiences.

About Our Organisation:

We are a leading provider of technology solutions for educators, dedicated to driving innovation and student success. We empower educators to amplify their impact on students' lives.

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