Customer Experience Expert

5 days ago

Fairfield City Council, Australia beBeeCustomer Full time $54,000 - $76,000
Customer Experience Expert

We are seeking a skilled professional to provide outstanding support and resolve customer queries.

Main Responsibilities:
  • Act as the first point of contact for customers through various channels, including phone, email, and live chat.
  • Maintain excellent relationships with internal and external customers and stakeholders.
  • Manage a variety of customer inquiries, including operations, quotations, subcontracting, price increases, and complaints.

Key Requirements:

  • A strong background in customer service with exceptional communication skills.
  • The ability to work in a fast-paced environment with rapidly changing priorities.
  • A typing speed of 60 wpm and 80% or more accuracy.
  • Experience with Salesforce, DOS systems, or SAP is desirable.

This role requires someone who can deliver exceptional customer experiences and collaborate effectively within a team environment.

Deliverables:
  • Provide high-quality customer support.
  • Develop and maintain positive relationships with customers.
  • Manage customer queries efficiently.

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