Customer Experience Expert

4 days ago

Gold Coast, Queensland, Australia beBeeCareer Full time $59,000 - $72,200
About This Role

Customer Service Specialist - Our Team Member role is part of a casual team across departments including replenishment, point of sale and customer service. As a key member of our team, you will provide expert advice on a broad range of products and services and act as a proud brand ambassador.

This role requires flexibility across a range of operating hours including weekdays, weekday evenings and weekends. There are opportunities to work across various locations and to progress your career.

About Us

We focus on delivering a wide range, low price and great service. We're about inspiring new ideas, kicking goals, having a laugh and supporting the community. We're about making a difference.

Fast paced. Innovative. Inspiring. With close to 10,000 team members and a national footprint of more than 173 retail stores Australia wide, we're focused on delivering for our customers and communities.

About You

You are a customer focused individual who is passionate about service and the customer experience. You enjoy working in a team, staying busy in a fast-paced environment, taking responsibility, and delivering a great customer experience. You are flexible with your availability across weekdays and weekends to meet customer needs.

  • You enjoy being around people and working in a team
  • You like being busy in a fast-paced environment
  • You take pride in delivering a great customer experience
  • You are flexible with your availability
Our Culture & Benefits

If you're looking for an organisation committed to its people, join us and make bigger things happen. Benefits for our team members include:

  • Flexible working arrangements to suit individual needs
  • Generous discounts across a range of brands
  • Access to an benefits program with exclusive discounts across entertainment, travel, lifestyle, and health
  • A growing Families Policy to support during family expansion
  • An Employee Assistance Program and wellbeing initiatives
  • A Flexible Public Holidays Policy for cultural or religious holidays
  • Learning and development programs to support career growth
  • Opportunities to explore roles across the group

We are committed to a safe and supportive work environment. Applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community are encouraged.

Application Process

As part of the recruitment process, you will complete an online assessment (game-based assessments and video interview questions) within 48 hours of submitting your application. The assessment takes about 20 minutes, and you'll receive a personalised insight report after completion.

Seniority level: Entry level

Employment type: Full-time

Job function: Customer Service

Industries: Retail

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