Key Account Liaison

3 days ago

NewcastleMaitland, Australia beBeeCustomer Full time $60,000 - $85,000

Delivering Exceptional Customer Experiences as a Key Account Liaison

About the Role

We are seeking a highly skilled and customer-focused professional to serve as our primary point of contact for customers.

This role involves responding to inquiries, providing information, and addressing concerns related to our products via phone, email, and other communication channels.

Key Responsibilities
  • Providing exceptional customer service experiences that meet or exceed customer expectations
  • Responding to customer inquiries in a timely and professional manner
  • Collaborating with internal stakeholders to resolve customer issues and concerns
Required Skills and Qualifications

To succeed in this role, you will need:

  • Exceptional communication skills, with the ability to clearly and concisely convey complex information
  • A compassionate and empathetic approach to customer service, with a genuine desire to assist others
  • Strong problem-solving abilities, with the capacity to think critically and creatively to resolve issues and meet client needs
What We Offer

In exchange for your hard work and dedication, we offer:

  • A supportive and inclusive environment that values work-life balance
  • Competitive remuneration and variable rewards

Pacific International Insurance is an Australian insurance company with a global footprint that has been helping Australians and New Zealanders protect what is important to them.

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