Client Service Operations Lead
1 day ago
We are seeking an experienced Team Leader to oversee our proactive, phone-based Client Experience team.
Key Responsibilities:- Lead and inspire a motivated client experience team.
- Oversee outbound calls to book adviser appointments, complete fact finds, and deliver top-tier service.
- Manage KPIs, time, and workflow to ensure the team is always ahead of the game.
- Audit calls and processes to maintain quality and consistency.
- Identify training needs and assist in staff development.
- Previous leadership experience in a client service or call centre environment.
- Strong leadership skills with the ability to motivate and mentor a team.
- Excellent communication and interpersonal skills.
- Ability to manage KPIs and drive team results.
- Highly organised with strong attention to detail.
- Great location across from the beach or next to a major transportation hub.
- A rewarding career in a friendly and supportive team environment.
- Flexible working options to balance personal and professional life.
- Access to Employee Assistance Program.
- Social events to meet members across the organisation.
- Free fruit, tea, coffee, and meals available in office.
- Full Training and ongoing support.
This is an exciting opportunity to join a dynamic team and contribute to delivering exceptional client experiences.
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