Service Advisor
3 days ago
About Kinetic
Kinetic is the largest and most diverse bus operator in Australia and New Zealand, moving over 100 million passengers annually. We are dedicated to delivering exceptional service while caring for our people, communities, and the environment. As industry leaders in zero-emission technology, we invest in training and developing our people while fostering an inclusive workplace that reflects the communities we serve.
The Opportunity
We are seeking a dedicated Service Advisor to play a critical role in ensuring smooth operations within our workshop. In this role, you will be responsible for maintaining customer relationships, managing workshop schedules, overseeing parts procurement, and handling various administrative tasks. If you are organized, have strong communication skills, and enjoy working in a dynamic environment, we want to hear from you
Your Key Responsibilities
- Handle customer inquiries, manage bookings, and ensure a seamless customer experience.
- Support daily workshop operations by coordinating services, repairs, and inspections.
- Oversee procurement, ordering, and inventory management of parts, tools, and workshop equipment.
- Process quotes, payments, job cards, and invoices while maintaining accurate financial records.
- Ensure compliance with regulatory requirements by uploading data to VicRoads and completing defect clearance letters.
- Maintain a welcoming customer waiting area and contribute to depot social events.
What You Bring
- Strong communication and customer service skills.
- Proficiency in data management and experience with systems like Business Central.
- Organizational skills and attention to detail.
- Ability to multitask and work efficiently in a fast-paced environment.
- Experience in parts procurement and inventory management.
What We Offer
- A competitive salary of $86,000 + Super.
- Be part of Australasia's leading bus operator with opportunities for growth and development.
- We offer a diverse, inclusive, and supportive work environment where your contributions are valued.
- Access to our Employee Assistance Program, providing wellbeing support, financial and nutritional coaching, counseling, and legal advice.
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