Library Services Coordinator

4 weeks ago


Joondalup, Australia Edith Cowan University Full time
Job Title: Library Technician

Edith Cowan University is seeking a skilled Library Technician to join our team in the Digital Literacy and Library Experience team.

About the Role

This ongoing position is available working within the Digital Literacy and Library Experience team, managing Library services across ECU's three campuses. The Library Experience team provides a high-quality information and referral service to the University community, both online and in person.

Key Responsibilities
  • Provide exceptional customer service skills, supporting a broad range of clients' needs in both online and face-to-face environments.
  • Utilize Customer Relationship Management systems to triage and resolve queries.
  • Operate library systems, including loans, library catalogues, and discovery tools.
  • Assist students and staff to access and use learning and teaching technologies, such as Microsoft Office 365, Learning Management Systems (LMS), video recording tools, and collaborative software tools.
  • Work cooperatively with others to accomplish joint tasks and common objectives.
  • Perform physical tasks, such as shelving, collection relocation, and maintenance.
Requirements

A Diploma qualification in Library science or a relevant discipline, or equivalent with relevant work experience, or an equivalent combination of relevant experience and/or education/training.

Selection Criteria
  • Proven customer service skills.
  • Knowledge and experience using Customer Relationship Management systems.
  • Knowledge and experience using library systems.
  • Knowledge of learning and teaching technologies.
  • Ability to work cooperatively with others.
Benefits and Remuneration

This ongoing position attracts a remuneration of $71,918 to $76,598 pa (60% pro rata) plus 17% University superannuation contribution.

ECU supports a work/life balance for staff, with benefits such as flexible working arrangements and an Award-winning Health and Wellness Program.



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