Library Services Coordinator
1 week ago
About the Role
The Digital Literacy and Library Experience team manages Library services across ECU's three campuses. This role is part of the Library Services Centre, providing innovative, high-quality, customer-focused Library services including digital and information literacies and use of learning technologies, research skills, information resources, scholarly and cultural collections, and learning facilities that contribute to and enhance the University's learning, teaching, and research goals.
Key Responsibilities
- Support a broad range of clients' needs in both online and face-to-face environments, marketing services to customers and continually evaluating and improving services.
- Use Customer Relationship Management systems to triage and resolve queries.
- Utilize library systems, including loans, library catalogues and discovery tools.
- Assist students and staff to access and use learning and teaching technologies such as Microsoft Office 365, Learning Management Systems (LMS), video recording tools and collaborative software tools.
- Work cooperatively with others to accomplish joint tasks and common objectives.
- Contribute to physical tasks, such as shelving, collection relocation and maintenance.
Requirements
- A Diploma qualification in Library science or a relevant discipline or equivalent with relevant work experience or an equivalent combination of relevant experience and/or education/training.
Selection Criteria:
- Proven customer service skills.
- Knowledge and experience using Customer Relationship Management systems.
- Knowledge and experience using library systems.
- Knowledge of learning and teaching technologies.
- Ability to work cooperatively with others.
Remuneration and Benefits
This ongoing position attracts a remuneration of $71,918 to $76,598 pa (60% pro rata) plus 17% University superannuation contribution. ECU supports a work/life balance for staff, and benefits such as flexible working arrangements may also be negotiated to meet your personal circumstances.
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