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Water Regulation Team Leader
2 months ago
We are seeking an experienced Water Regulation Team Leader to join our team at WaterNSW. As a key member of our Assessments & Approvals leadership team, you will play a critical role in delivering the successful implementation of policy and procedures that ensure all applications are processed consistently and correctly in line with regulatory requirements and WaterNSW standards and processes.
Key Responsibilities- Collaborate with the Assessments & Approvals leadership team to develop and implement effective policy and procedures that ensure regulatory compliance.
- Utilize best practice change management and communication strategies to lead the Water Regulation team and ensure buy-in for new ways of working.
- Provide expert knowledge, advice, and coaching to the Water Regulation team to ensure quality outcomes and regulatory compliance.
- Manage workflow and prioritization of activities for the Water Regulation team, including the administration of approvals, water access licenses, dealings, and processing of 2nd tier applications.
- Undertake day-to-day leadership activities to ensure the Water Regulation team has clear expectations, metrics, guidelines, and support to enable effective performance.
- Promote and role model a growth mindset and knowledge transfer to support capability uplift within the Water Regulation team, improving the overall customer service and employee experience at WaterNSW.
- Diploma or degree in a relevant discipline or equivalent industry experience.
- Current NSW Driver's License.
- Knowledge of regulatory frameworks with the ability to review, interpret, and apply legislation in the workplace.
- Extensive experience in the use of corporate systems and databases to process requests, including the accurate storage and extraction of information.
- Experience in managing teams to deliver quality and accurate service to customers.
- Proven experience in managing operational performance and fostering a high-performance team culture.
- Experience communicating complex regulatory requirements to various stakeholders in a simple and easy-to-understand manner.
- Experience making quality and accurate decisions within a regulated environment.
WaterNSW operates the state's dams, capturing and storing water, and then supplying it ready for distribution – for the environment, agriculture, industry, and the community. With 41 major dams and hundreds of waterways across the state, we play a vital role at the source of the state's water, delivering two-thirds of all water used in NSW.
We're the people taking care of the state's water at the source – capturing, storing, delivering. Our team is dedicated to providing safe and reliable water services to the people of NSW.